Community connection runs deep
Connect Business Solutions can be thought of as the glue that holds a business community together. As a company that provides tax and accounting services, as well as financial planning and business finance solutions, Connect is an essential cog in the economic life of the towns it serves: Lismore, Casino and Kyogle and their wider surrounds.
Owned by Melanie Serone and Andrew Stevens, Connect was established in February 2016 with a team of just four. Yet the ambition at that early stage was clear, for both what the business would be, and what it would not be.
“The business was started by a group of professionals who had formerly worked in a large corporate organisation and no longer felt aligned with the corporate model,” says Melanie. “The desire was strong to create a small business with a team of people who were passionate about connecting with their clients and the local community. The guiding principle was to provide good-quality service at a fair price, and treat our clients like family.”
Today, Connect employs 35 staff across its three sites. The business has also won a plethora of awards in its nearly seven years, including the Business of the Year award for Lismore in 2020. It has become a hub of local financial talent, thanks to its expansive trainee program. This is a true Northern Rivers success story, with Connect enjoying outstanding business achievements, as well as becoming a beloved fixture in the local economy.
However, things have, of course, been challenging in recent times. The Lismore office suffered devastating flood damage in February 2022. The Casino office was also affected but was able to reopen relatively quickly. The floods required the Connect team to adapt – and fast.
“With only two locations operational for five months post-flood, we were staring down the barrel of temporarily standing down administration staff,” says Melanie. “We made a financial decision to push through and keep everyone in full employment. This meant we had some [Lismore office] staff travelling to the Casino and Kyogle offices to work, and our Lismore-based staff would meet with clients in a car park.”
Since July, the Lismore team has been safely ensconced in new offices on Cook Street. However, the hardships the Northern Rivers has faced in the last three years continue to affect businesses throughout the region – and a financial services company such as Connect must play a crucial role in helping companies negotiate the aftermath of floods, pandemic and bushfire. So for Connect, resilience is not something to look back on – it is something they both observe and practice in their day-to-day operations.
“To be resilient means being able to help others who are struggling and to make sure they don’t get left behind. At Connect our mission is to use connection as a way to build support and hope for better times ahead.”
“At Connect our mission is to use connection as a way to build support and hope for better times ahead”
![](https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Untitled-1.jpg)
A particularly important service Connect has provided recently has been to modernise many businesses in the region – to update their technology and systems, to ensure that any future floods do not impact important financial records and information. “Both COVID and the flood event have shown that those who have embraced technology have felt less impact,” says Melanie, who adds that Connect has assisted many clients in moving to cloud-based accounting in the wake of the floods.
As well as providing its diverse range of financial services, the business takes care to engage with the community in ways that go beyond its primary business purpose. Connect sponsors sports clubs, events, and academic initiatives in schools. They also won the Corporate Challenge as part of Lismore’s Darrell Chapman Fun Run in 2022, raising $2000 for the Our Kids charity. But given Melanie, Andrew and the team’s focus on connection and support among local people, maybe these things are not separate to the business’s services after all – they are part of them.
“If you go into business with the sole focus of making money you will fail,” says Melanie. “This is a relationship business, and to truly be a trusted advisor, you need to connect with your clients and have their best interests as your number-one priority.”
Share this story
Read more stories
an epic adventure into healing honey
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Gather-By_Product-shot.jpg 1191 893 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Gather-By_Product-shot.jpgGather By
Gather By is a closed-loop regenerative agribusiness that works with beekeepers and landholders in NSW and Queensland, and investors around Australia to produce and market rare, pure and potent Australian Manuka honey…
A collaborator at heart
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Table-under-a-tree.jpg 940 627 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Table-under-a-tree.jpgTable Under A Tree
Georgina Inwood credits the evolution of her business, Table Under a Tree, to her ability to “take stock while still running at a million miles an hour”.
sewing love for a lifetime
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/patches-kyogle-001.jpg 1232 816 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/patches-kyogle-001.jpgPatches of Kyogle
Jeannine Smith grew up under her mother’s sewing machine in Western Samoa. “My mother was a professional dressmaker,” says Jeannine…
overtures of romance and style
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/Osteria-Tweed-Coast.jpg 1000 667 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/Osteria-Tweed-Coast.jpgOsteria
Mark Wilson, Lia Mason and Lee Middendorf all met when the three of them were working in hospitality jobs at The Sandbar …
Passion, patience and protein
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Hemp-Foods_product.jpg 2400 1350 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Hemp-Foods_product.jpgHemp Foods Australia
When Hemp Foods Australia founder, Paul Benhaim, discovered hemp as a food choice in the early 90s during his global travels, he had his own preconceived ideas.
ahead of time on equality and agility
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/hurfoods_hardwood_002.jpg 1000 667 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/hurfoods_hardwood_002.jpgHurford Hardwood
When Olive Hurford told the bank manager she’d be looking after the accounts of her husband’s new building company, the story goes…
Delivering top service, come hospital or high water
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/McLeans-Frieght-Service_Leisa.jpg 870 652 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/McLeans-Frieght-Service_Leisa.jpgMcLeans Freight Service
When Leisa Blok’s father, Laurie McLean, began running urgent nighttime blood deliveries from Lismore airport in 1992, he mightn’t have expected the one-man gig to expand into a 50-vehicle courier fleet, delivering across the entire northern NSW region.
making history, creating culture
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/SPAR-Staff.jpg 1535 1025 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/SPAR-Staff.jpgSpar Maclean
SPAR Maclean’s claim to fame is a doozy. Indeed, it’s something only one supermarket in the whole of Australia can say: that it is the longest…
Generational innovation
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/ABL-2.jpg 1440 1080 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/ABL-2.jpgAustralian Bay Lobster Producers
Thenus australiensis. Moreton Bay bugs. The Bay Lobster. Whatever nomenclature you want to use, there is no doubt that these crustaceans are a much-loved staple of Australian seafood menus.
Feeding Pets with a Passion for Purpose
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Frontier-Pets_Di-scaled.jpg 1947 2560 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Frontier-Pets_Di-scaled.jpgFrontier Pets
Diana Scott was more than a bit annoyed at being unable to find a premium quality food for her dogs that was also ethically produced, so she did what all great entrepreneurs do – she created it.
Position, people, poached eggs and a president
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Caperberry_James-Allan-scaled.jpg 2560 1920 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Caperberry_James-Allan-scaled.jpgCaperberry and Flinders Rose
What makes an entire family move from three different cities to live together in a quiet coastal town? Great coffee.
right place, right time, right way
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/IMG_1379-08-190.jpg 600 436 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/IMG_1379-08-190.jpgWrightway Products
The greatest challenge for Jennifer Joy and John Donnelly, the driving force behind Wrightway Products, was getting the world to see the value of…
community keeps on carrying on
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/OConnors-carriers-tweed-001-1.jpg 1920 1288 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/OConnors-carriers-tweed-001-1.jpgO’Connors Carrying Service
Friday 30 March 2017 is a day Paul and Sue O’Connor won’t forget. The owners of O’Connors Carrying Service left their depot in Murwillumbah…
Spirit of Byron in a bottle
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Cawarra-Cosmetics_Katrina-2-scaled.jpg 2560 1707 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Cawarra-Cosmetics_Katrina-2-scaled.jpgCawarra Cosmetics
Cawarra Cosmetics has been a leading manufacturer of Australian skincare, personal care and cleaning products in the region for more than 40 years.
from generation to generation
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/brookfarm-byron-006.jpg 850 565 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/brookfarm-byron-006.jpgBrookfarm
After buying a rundown dairy farm in the Byron hinterland in 1989, it was another ten years before Pam and Martin Brook made their shift to the…
partners with industry, partners with community
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/07/SCU-Enterprise-Lab-launch-copy.jpg 2000 1048 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/07/SCU-Enterprise-Lab-launch-copy.jpgSouthern Cross University
Celebrating a silver anniversary is a significant milestone, 25 years of developing your relationship, exploring and accepting your strengths…
Alternative. Accessible. Affordable.
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Nimbin-Apothecary_Sammy-Feature-scaled.jpg 2560 2553 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Nimbin-Apothecary_Sammy-Feature-scaled.jpgNimbin Apothecary
Nimbin Apothecary is a herbal medicine dispensary providing acute over-the-counter consulting for herbal medicine prescriptions.
Talking together for 50 years
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Jumbunna.jpg 1440 1080 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Jumbunna.jpgJumbunna Community Preschool and Early Intervention Centre
The early childhood sector has played a vital role in supporting communities and families in the Northern Rivers amid the onslaught of challenges in the last three years.
Farmers in the fields
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/E0A8334.jpg 2048 1366 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/E0A8334.jpgNorco Primex
Bruce Wright has made his career by bringing together and supporting many of the region’s farmers and primary producers.
not just a business, a community partner
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/stone-and-wood-001.jpg 960 761 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/stone-and-wood-001.jpgStone & Wood
“That’s like asking parents to name which of their children they prefer,” says Jamie Cook, Stone & Wood co-founder. He has been asked which of the…