Bob, however, is quick to deflect the praise and attention to the store’s staff, which numbers 36 full-time employees aged between 15 and 65.
“These awards are for my staff and their focus on customer service,” he says. “We look after them like they would look after themselves, and they are the loyalest staff in any business I know. They are SPAR Maclean.”
Such triumphant success might have seemed unlikely to Bob back in 1984 when family members wanted to abandon the business and his bank manager told him he wouldn’t even lend him $10.
He quickly learned the ropes of retail to change the bank manager’s mind, by taking a business management course and enlisting the help of the SPAR group.
And all that hard work has resulted in SPAR Maclean’s standard-setting status today – that and taking advantage of the “endlessly accommodating and friendly” local community.
“I have always found Northern Rivers people, including business people, to be very supportive of local business,” says Bob, “especially if a business involves itself in the community.”
And SPAR Maclean certainly does that.