Community connection runs deep
Connect Business Solutions can be thought of as the glue that holds a business community together. As a company that provides tax and accounting services, as well as financial planning and business finance solutions, Connect is an essential cog in the economic life of the towns it serves: Lismore, Casino and Kyogle and their wider surrounds.
Owned by Melanie Serone and Andrew Stevens, Connect was established in February 2016 with a team of just four. Yet the ambition at that early stage was clear, for both what the business would be, and what it would not be.
“The business was started by a group of professionals who had formerly worked in a large corporate organisation and no longer felt aligned with the corporate model,” says Melanie. “The desire was strong to create a small business with a team of people who were passionate about connecting with their clients and the local community. The guiding principle was to provide good-quality service at a fair price, and treat our clients like family.”
Today, Connect employs 35 staff across its three sites. The business has also won a plethora of awards in its nearly seven years, including the Business of the Year award for Lismore in 2020. It has become a hub of local financial talent, thanks to its expansive trainee program. This is a true Northern Rivers success story, with Connect enjoying outstanding business achievements, as well as becoming a beloved fixture in the local economy.
However, things have, of course, been challenging in recent times. The Lismore office suffered devastating flood damage in February 2022. The Casino office was also affected but was able to reopen relatively quickly. The floods required the Connect team to adapt – and fast.
“With only two locations operational for five months post-flood, we were staring down the barrel of temporarily standing down administration staff,” says Melanie. “We made a financial decision to push through and keep everyone in full employment. This meant we had some [Lismore office] staff travelling to the Casino and Kyogle offices to work, and our Lismore-based staff would meet with clients in a car park.”
Since July, the Lismore team has been safely ensconced in new offices on Cook Street. However, the hardships the Northern Rivers has faced in the last three years continue to affect businesses throughout the region – and a financial services company such as Connect must play a crucial role in helping companies negotiate the aftermath of floods, pandemic and bushfire. So for Connect, resilience is not something to look back on – it is something they both observe and practice in their day-to-day operations.
“To be resilient means being able to help others who are struggling and to make sure they don’t get left behind. At Connect our mission is to use connection as a way to build support and hope for better times ahead.”
“At Connect our mission is to use connection as a way to build support and hope for better times ahead”

A particularly important service Connect has provided recently has been to modernise many businesses in the region – to update their technology and systems, to ensure that any future floods do not impact important financial records and information. “Both COVID and the flood event have shown that those who have embraced technology have felt less impact,” says Melanie, who adds that Connect has assisted many clients in moving to cloud-based accounting in the wake of the floods.
As well as providing its diverse range of financial services, the business takes care to engage with the community in ways that go beyond its primary business purpose. Connect sponsors sports clubs, events, and academic initiatives in schools. They also won the Corporate Challenge as part of Lismore’s Darrell Chapman Fun Run in 2022, raising $2000 for the Our Kids charity. But given Melanie, Andrew and the team’s focus on connection and support among local people, maybe these things are not separate to the business’s services after all – they are part of them.
“If you go into business with the sole focus of making money you will fail,” says Melanie. “This is a relationship business, and to truly be a trusted advisor, you need to connect with your clients and have their best interests as your number-one priority.”
Share this story
Read more stories
Passion, patience and protein
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Hemp-Foods_product.jpg 2400 1350 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Hemp-Foods_product.jpgHemp Foods Australia
When Hemp Foods Australia founder, Paul Benhaim, discovered hemp as a food choice in the early 90s during his global travels, he had his own preconceived ideas.
Creativity takes flight
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Honey-Hunt_Jules-Hunt-scaled.jpg 2560 2560 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Honey-Hunt_Jules-Hunt-scaled.jpgHoney Hunt Style
Jules Hunt moved to Byron Bay with her family 15 years ago because she wanted to raise her children with a strong sense of community. It was by chance that this move led to the flourishing of her artistic career – and more recently to her turn as a successful business woman.
A walk on the wild side
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Fix-Vision-Walks.jpg 1245 933 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Fix-Vision-Walks.jpgVision Walks Eco Tours
Wendy Bithell has built her multi-award-winning eco-tourism business, Vision Walks – Eco Tours, by combining her two areas of expertise: ecology and technology. Her Byron hinterland adventures are as diverse as nature walks with night vision goggles, Indigenous bush tucker tours, and three-day women’s indulgence escapes.
love, peace and artisan cheese
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/nimbin-valley-dairy-003.jpg 666 500 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/nimbin-valley-dairy-003.jpgNimbin Valley Dairy
Not every goat in Australia has its own nutritionist and its own vet. But the goats at Nimbin Valley Dairy definitely do. Bill, the nutritionist…
spirit of the rainforest
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/cape-byron-distellery-002.jpg 960 540 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/cape-byron-distellery-002.jpgCape Byron Distillery
Let’s forget the beaches for a moment, as the true lifeblood of the Northern Rivers landscape is surely its rainforests, some of the most botanically…
You can judge a book by its cover
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/CharlieFox-Co_Jess-scaled.jpg 1440 2560 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/CharlieFox-Co_Jess-scaled.jpgCharlie & Fox
When Jess Tunnage’s mother-in-law gave her a sewing machine for Christmas a few years ago, she had no idea how to use it.
Hovering across the wave of success
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/FliteImage.jpg 1139 749 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/FliteImage.jpgFliteboard
It was meant to be an extended break for David Trewern and his family. A chance to rest and reset in Byron Bay after decades of building and selling fast-growing digital marketing agencies. But as he looked out over Belongil beach in 2014, an idea struck him.
Position, people, poached eggs and a president
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Caperberry_James-Allan-scaled.jpg 2560 1920 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Caperberry_James-Allan-scaled.jpgCaperberry and Flinders Rose
What makes an entire family move from three different cities to live together in a quiet coastal town? Great coffee.
let’s get physical
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/grafton_physio_business_story_001.jpg 2000 1165 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/grafton_physio_business_story_001.jpgGrafton Physio + Sport
You know you’re in good hands when you visit your physiotherapist and she turns out to be a world-class athlete. That’s the case for those who…
carefully crafted business success
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/Evans-Head-Cabinetry-001.jpg 2000 1041 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/Evans-Head-Cabinetry-001.jpgEvans Head Cabinet Making
“People often say, ‘They don’t build things like they used to’,” says fine furniture and cabinet maker Justin Crisp. “But I can confidently say…”
the power of the win-win-win sustainability approach
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/ENV-Solutions_James-scaled.jpg 2560 1707 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/ENV-Solutions_James-scaled.jpgENV Solutions
In less than seven years environmental consultancy ENV Solutions has grown from a one-man band in Ballina to a multi-award winning business with more than 25 staff across three locations…
in for the long haul
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/7D2_1365.jpg 1024 682 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/7D2_1365.jpgHerb Blanchard Haulage
If you happen to be in the ‘jacaranda city’ of Grafton or its surrounds and you see a big blue truck out on the roads, the chances are its part of the…
right place, right time, right way
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/IMG_1379-08-190.jpg 600 436 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/IMG_1379-08-190.jpgWrightway Products
The greatest challenge for Jennifer Joy and John Donnelly, the driving force behind Wrightway Products, was getting the world to see the value of…
Brothers spirit and legacy lives on
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/JNotaris_Donna-scaled.jpg 1920 2560 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/JNotaris_Donna-scaled.jpgJ. Notaras & Sons
J. Notaras & Sons owes its existence, strong identity and ongoing success to the dreams of two brothers of Greek ancestry.
old-fashioned approach reaps rewards
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/kyogle_country_Store_002.jpg 1000 667 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/kyogle_country_Store_002.jpgKyogle Country Store
It feels like a brave decision, buying a hardware and rural supplies store in the age of the corporate superstores. Though it was a challenge…
growing community, growing business
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/03/All-ways-The-Farm.jpeg 1600 1066 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/03/All-ways-The-Farm.jpegThe Farm
It’s a typical Saturday morning at The Farm, on the outskirts of Byron Bay. Families line up for freshly made pastry and coffee. Every table in the…
home is where the heart is
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/edmonds-conveyancing-ballina-001.jpg 1920 847 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/edmonds-conveyancing-ballina-001.jpgEdmonds Conveyancing
The legal aspects of buying and selling a property are not normally associated with having a laugh and even singing, but the Edmonds Conveyancing…
Talking together for 50 years
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Jumbunna.jpg 1440 1080 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Jumbunna.jpgJumbunna Community Preschool and Early Intervention Centre
The early childhood sector has played a vital role in supporting communities and families in the Northern Rivers amid the onslaught of challenges in the last three years.
revving up the community engine
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/oatten-and-hoffman-kyogle-002.jpg 1000 667 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/oatten-and-hoffman-kyogle-002.jpgOaten and Hoffman
In 2015 Tim Hoffman was riding the high on business success, and had no clue about the blow that was awaiting him….
crowd pleasing innovation creates a buzz
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/flow-hive-featured001.jpg 1210 864 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/flow-hive-featured001.jpgBeeInventive
It’s difficult to know where to start with the remarkable story of BeeInventive. Perhaps in the humble shed in Byron Shire bushland…