A walk on the wild side
Wendy Bithell has built her multi-award-winning eco-tourism business, Vision Walks – Eco Tours, by combining her two areas of expertise: ecology and technology. Her Byron hinterland adventures are as diverse as nature walks with night vision goggles, Indigenous bush tucker tours, and three-day women’s indulgence escapes. And with her innovative thinking, ability to pivot, and flair for creating just what people want, she’s managed to bounce back from every set back.
This week she’s in isolation as a Covid ‘close contact’, but that hasn’t stopped her from running four virtual koala-spotting tours from her backyard (where there are no koalas) for a corporate group of 200 in Canada, a school group in the US, a full living-room at a NSW retirement home, and a global tech company’s team meeting with participants tuning in from across five continents.
“The land owner where I usually do the koala tours was there holding her camera up to the koalas, while I was talking from my screen at home,” says Wendy.
Wendy experimented with virtual tours when COVID decimated global tourism and 70% of her business. International visitors had particularly loved her ‘Wildlife Safari’ – a day of spotting koalas and kangaroos in the wild.
“During the first lockdown, I thought, ‘What am I going to do to get myself through this?’. I couldn’t see our international market returning until 2022, maybe even 2023.”
She wondered if there might be a way to encourage locals to take a tour, and knowing there was a rising interest in Aboriginal tourism, she teamed up with Bundjalung leader, Delta Kay, to offer bush tucker tours.
These have been hugely successful, with 80% of tours made up of people from around Byron. Wendy is also proud that this launched Delta into running her own touring business while still working for Vision Walks.
Virtual tours have been the other experiment that took off. “Some months they account for my highest sales. It’s not just an add-on. It’s holding me up,” Wendy says.
“I thought they’d taper off as Australia and the rest of the world reopens to travel, but it’s actually increasing.”
New clients across the globe often find Vision Walks with a simple Google search (she invests in SEO marketing and people also arrive without paid links). US platform Beeyonder, which offers virtual experiences for people with disabilities, added Vision Walks to its platform, which propelled growth in North America.
This gave Wendy the idea to approach Australian platform, Life is an Adventure, which offers multi-day luxury hiking experiences to its massive database but didn’t yet have a Byron hinterland hike. Wendy approached them with a curated three-day experience and founded another successful collaboration.
This might make it all sound easy, but the experiences Wendy creates are embedded with a huge depth of knowledge. She’s studied ecology and all the tours in Vision Walks offer a deep connection to nature and incidental education. Her business is one of only four in NSW with all three of Australia’s top eco-tourism accreditations.
She also studied interactive learning while working in London for UK public broadcaster, the BBC. This experience lay the foundations for Vision Walks’ first tour in 2008 – exploring Nightcap National Park in the dark with night vision goggles.
“I was awarded an innovative patent for the idea and, as far as I know, no one else is doing it in the whole world,” she says, adding that her latest innovation is a carbon footprint calculator.
And resilience is built into her business DNA. Within the first year of Vision Walks, the global financial crisis hit the tourism industry, and bushfires closed Nightcap NP for three months. With all this pivoting and evolving from the start, even COVID has come nowhere near slowing her down.
“I was awarded an innovative patent for [exploring with night vision goggles], as far as I know, no one else is doing it in the whole world”
Share this story
Read more stories
The dream team
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Joel-Jensen_team-photo-scaled.jpg 2560 1707 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Joel-Jensen_team-photo-scaled.jpgJoel Jensen Constructions
Despite the pressures of running an award-winning construction company, there’s one thing Joel Jensen strives to do every day.
crowd pleasing innovation creates a buzz
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/flow-hive-featured001.jpg 1210 864 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/flow-hive-featured001.jpgBeeInventive
It’s difficult to know where to start with the remarkable story of BeeInventive. Perhaps in the humble shed in Byron Shire bushland…
Position, people, poached eggs and a president
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Caperberry_James-Allan-scaled.jpg 2560 1920 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Caperberry_James-Allan-scaled.jpgCaperberry and Flinders Rose
What makes an entire family move from three different cities to live together in a quiet coastal town? Great coffee.
back to the future with new inspiration
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/bennett-construction-lismore-003-2.jpg 1920 781 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/bennett-construction-lismore-003-2.jpgBennett Construction
It would be fair to say that Bennett Construction and Ballina High School have come full circle with each other. It sounds like a back to the future…
love, peace and artisan cheese
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/nimbin-valley-dairy-003.jpg 666 500 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/nimbin-valley-dairy-003.jpgNimbin Valley Dairy
Not every goat in Australia has its own nutritionist and its own vet. But the goats at Nimbin Valley Dairy definitely do. Bill, the nutritionist…
Farmers in the fields
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/E0A8334.jpg 2048 1366 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/E0A8334.jpgNorco Primex
Bruce Wright has made his career by bringing together and supporting many of the region’s farmers and primary producers.
The Natural Rice Co.
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/The-Natural-Rice-Co.-.jpg 940 627 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/The-Natural-Rice-Co.-.jpgThe Natural Rice Co.
The Natural Rice Co. (NRC) is a unique enterprise not just in the Northern Rivers, but in a national context too.
A fighting spirit … and great networks
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Five-Sixty.webp 768 1024 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Five-Sixty.webpFive Sixty Farms
Stranded on the roof of his house with his wife and their eight children, Pepe Fassos watched helplessly as his beloved greenhouses smashed and floated away in a tsunami of floodwater.
Nurtured by nature
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/GreenX7_Tim-Jack-Adams-scaled.jpg 2560 1723 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/GreenX7_Tim-Jack-Adams-scaled.jpgGreenx7
For the past 10 years GreenX7 has been running workshops and retreats internationally and in the Tweed for clients as diverse as McDonald’s, Deloitte, Six Senses, and the Australian Defence Force, to inspire both individuals and teams to tap into the healing power of nature.
A walk on the wild side
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Fix-Vision-Walks.jpg 1245 933 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Fix-Vision-Walks.jpgVision Walks Eco Tours
Wendy Bithell has built her multi-award-winning eco-tourism business, Vision Walks – Eco Tours, by combining her two areas of expertise: ecology and technology. Her Byron hinterland adventures are as diverse as nature walks with night vision goggles, Indigenous bush tucker tours, and three-day women’s indulgence escapes.
simply better for you
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/simply-clean-lismore-001.jpg 1600 533 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/simply-clean-lismore-001.jpgSimply Clean
It’s probably no surprise that it was a cleaning company that was the most well organised of all the businesses Huw and Becky Jones found for sale…
lights, camera, action in ballina shire
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Byron-Studios-team-photo-scaled.jpg 2560 1750 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Byron-Studios-team-photo-scaled.jpgByron Studios
Northern Rivers has long been a hub for film makers and a popular backdrop for film and television productions. But there has been one thing missing to tie it all together…
Talking together for 50 years
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Jumbunna.jpg 1440 1080 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Jumbunna.jpgJumbunna Community Preschool and Early Intervention Centre
The early childhood sector has played a vital role in supporting communities and families in the Northern Rivers amid the onslaught of challenges in the last three years.
an epic adventure into healing honey
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Gather-By_Product-shot.jpg 1191 893 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Gather-By_Product-shot.jpgGather By
Gather By is a closed-loop regenerative agribusiness that works with beekeepers and landholders in NSW and Queensland, and investors around Australia to produce and market rare, pure and potent Australian Manuka honey…
Delivering top service, come hospital or high water
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/McLeans-Frieght-Service_Leisa.jpg 870 652 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/McLeans-Frieght-Service_Leisa.jpgMcLeans Freight Service
When Leisa Blok’s father, Laurie McLean, began running urgent nighttime blood deliveries from Lismore airport in 1992, he mightn’t have expected the one-man gig to expand into a 50-vehicle courier fleet, delivering across the entire northern NSW region.
Keeping it real in the Tweed
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Tweed-Real-Food_Julia-scaled.jpg 1706 2560 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Tweed-Real-Food_Julia-scaled.jpgTweed Real Food
Tweed Real Food is a business launched in 2018 from a desire to be resilient. Little did founder Julia Foyster know how prescient her plan would turn out to be.
let there be light
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/northern_lights-_ballina_northern_rivers_001.jpg 2000 1333 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/northern_lights-_ballina_northern_rivers_001.jpgNorthern Light
“I eat a pot of honey every day and I’ve been stung more than 70,000 times,” says Jeffrey Gibbs, founder of Northern Light, an organic beeswax…
spellbinding growth for a home grown icon
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/spell_designs_byron_bay001.jpg 1000 667 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/spell_designs_byron_bay001.jpgSpell Designs
The scent, texture and aura of Byron Bay is famous, and well-loved. If that Byron Bay feeling was a fashion brand, it would surely be Spell & The Gypsy Collective….
Townsend taproom breakthrough brews
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Sanctus-Brewing.jpg 1123 627 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Sanctus-Brewing.jpgSanctus Brewing Co.
When Sanctus Brewing Co. began life in 2019, there was no indication that the brewery would go on to enjoy the immense success it has over the last three years.
Adapting is second nature for first in class
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Lazuli-_-Co_Peta-scaled.jpg 2560 1709 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Lazuli-_-Co_Peta-scaled.jpgLazuli and Co.
The hairdresser and business owner, after all, has had a lot to adapt to – her salon is in central Lismore and was destroyed by the February 2022 floods, which also completely engulfed her nearby home. Before that were the ravages wrought by the pandemic.