Community connection runs deep
Connect Business Solutions can be thought of as the glue that holds a business community together. As a company that provides tax and accounting services, as well as financial planning and business finance solutions, Connect is an essential cog in the economic life of the towns it serves: Lismore, Casino and Kyogle and their wider surrounds.
Owned by Melanie Serone and Andrew Stevens, Connect was established in February 2016 with a team of just four. Yet the ambition at that early stage was clear, for both what the business would be, and what it would not be.
“The business was started by a group of professionals who had formerly worked in a large corporate organisation and no longer felt aligned with the corporate model,” says Melanie. “The desire was strong to create a small business with a team of people who were passionate about connecting with their clients and the local community. The guiding principle was to provide good-quality service at a fair price, and treat our clients like family.”
Today, Connect employs 35 staff across its three sites. The business has also won a plethora of awards in its nearly seven years, including the Business of the Year award for Lismore in 2020. It has become a hub of local financial talent, thanks to its expansive trainee program. This is a true Northern Rivers success story, with Connect enjoying outstanding business achievements, as well as becoming a beloved fixture in the local economy.
However, things have, of course, been challenging in recent times. The Lismore office suffered devastating flood damage in February 2022. The Casino office was also affected but was able to reopen relatively quickly. The floods required the Connect team to adapt – and fast.
“With only two locations operational for five months post-flood, we were staring down the barrel of temporarily standing down administration staff,” says Melanie. “We made a financial decision to push through and keep everyone in full employment. This meant we had some [Lismore office] staff travelling to the Casino and Kyogle offices to work, and our Lismore-based staff would meet with clients in a car park.”
Since July, the Lismore team has been safely ensconced in new offices on Cook Street. However, the hardships the Northern Rivers has faced in the last three years continue to affect businesses throughout the region – and a financial services company such as Connect must play a crucial role in helping companies negotiate the aftermath of floods, pandemic and bushfire. So for Connect, resilience is not something to look back on – it is something they both observe and practice in their day-to-day operations.
“To be resilient means being able to help others who are struggling and to make sure they don’t get left behind. At Connect our mission is to use connection as a way to build support and hope for better times ahead.”
“At Connect our mission is to use connection as a way to build support and hope for better times ahead”

A particularly important service Connect has provided recently has been to modernise many businesses in the region – to update their technology and systems, to ensure that any future floods do not impact important financial records and information. “Both COVID and the flood event have shown that those who have embraced technology have felt less impact,” says Melanie, who adds that Connect has assisted many clients in moving to cloud-based accounting in the wake of the floods.
As well as providing its diverse range of financial services, the business takes care to engage with the community in ways that go beyond its primary business purpose. Connect sponsors sports clubs, events, and academic initiatives in schools. They also won the Corporate Challenge as part of Lismore’s Darrell Chapman Fun Run in 2022, raising $2000 for the Our Kids charity. But given Melanie, Andrew and the team’s focus on connection and support among local people, maybe these things are not separate to the business’s services after all – they are part of them.
“If you go into business with the sole focus of making money you will fail,” says Melanie. “This is a relationship business, and to truly be a trusted advisor, you need to connect with your clients and have their best interests as your number-one priority.”
Share this story
Read more stories
simply better for you
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/simply-clean-lismore-001.jpg 1600 533 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/simply-clean-lismore-001.jpgSimply Clean
It’s probably no surprise that it was a cleaning company that was the most well organised of all the businesses Huw and Becky Jones found for sale…
riding the wave of success
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/glass-lab-tweed-heads-002.jpg 1000 661 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/glass-lab-tweed-heads-002.jpgThe Glass Lab
Adam Wessel may have worked in surfboard factories since the age of 16, but it was a stint in the luxury yachting industry that sowed the…
Nurtured by nature
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/GreenX7_Tim-Jack-Adams-scaled.jpg 2560 1723 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/GreenX7_Tim-Jack-Adams-scaled.jpgGreenx7
For the past 10 years GreenX7 has been running workshops and retreats internationally and in the Tweed for clients as diverse as McDonald’s, Deloitte, Six Senses, and the Australian Defence Force, to inspire both individuals and teams to tap into the healing power of nature.
reinventing a special highway town
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/rod-n-reel-woodburn-northern-rivers-002.jpg 1920 1080 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/rod-n-reel-woodburn-northern-rivers-002.jpgRod n Reel Hotel
Woodburn NSW is a charming riverside town with which is about to embark on a transformation. When the Pacific Highway bypass is completed…
back to the future with new inspiration
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/bennett-construction-lismore-003-2.jpg 1920 781 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/bennett-construction-lismore-003-2.jpgBennett Construction
It would be fair to say that Bennett Construction and Ballina High School have come full circle with each other. It sounds like a back to the future…
‘can do’ marine
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/harwood-marine-clarence.jpg 1920 1182 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/harwood-marine-clarence.jpgHarwood Marine
About half way between Yamba and Maclean is the tiny village of Harwood, which sits on the peaceful banks of the Clarence River with its population…
Farmers in the fields
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/E0A8334.jpg 2048 1366 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/E0A8334.jpgNorco Primex
Bruce Wright has made his career by bringing together and supporting many of the region’s farmers and primary producers.
right place, right time, right way
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/IMG_1379-08-190.jpg 600 436 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/IMG_1379-08-190.jpgWrightway Products
The greatest challenge for Jennifer Joy and John Donnelly, the driving force behind Wrightway Products, was getting the world to see the value of…
Community connection runs deep
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Untitled-1.jpg 1644 848 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Untitled-1.jpgConnect Business Solutions
Connect Business Solutions can be thought of as the glue that holds a business community together.
love, peace and artisan cheese
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/nimbin-valley-dairy-003.jpg 666 500 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/nimbin-valley-dairy-003.jpgNimbin Valley Dairy
Not every goat in Australia has its own nutritionist and its own vet. But the goats at Nimbin Valley Dairy definitely do. Bill, the nutritionist…
community keeps on carrying on
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/OConnors-carriers-tweed-001-1.jpg 1920 1288 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/OConnors-carriers-tweed-001-1.jpgO’Connors Carrying Service
Friday 30 March 2017 is a day Paul and Sue O’Connor won’t forget. The owners of O’Connors Carrying Service left their depot in Murwillumbah…
carefully crafted business success
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/Evans-Head-Cabinetry-001.jpg 2000 1041 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/Evans-Head-Cabinetry-001.jpgEvans Head Cabinet Making
“People often say, ‘They don’t build things like they used to’,” says fine furniture and cabinet maker Justin Crisp. “But I can confidently say…”
revving up the community engine
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/oatten-and-hoffman-kyogle-002.jpg 1000 667 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/oatten-and-hoffman-kyogle-002.jpgOaten and Hoffman
In 2015 Tim Hoffman was riding the high on business success, and had no clue about the blow that was awaiting him….
when opportunity knocks…
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/horizon-motorhomes-ballina-002.jpeg 1600 1067 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/horizon-motorhomes-ballina-002.jpegHorizon Motorhomes
When a campervan arrived on Clayton Kearney’s used car yard in 1995, and sold in seconds flat, he realised there was a gap in the market…
Keeping it real in the Tweed
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Tweed-Real-Food_Julia-scaled.jpg 1706 2560 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Tweed-Real-Food_Julia-scaled.jpgTweed Real Food
Tweed Real Food is a business launched in 2018 from a desire to be resilient. Little did founder Julia Foyster know how prescient her plan would turn out to be.
Alternative. Accessible. Affordable.
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Nimbin-Apothecary_Sammy-Feature-scaled.jpg 2560 2553 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Nimbin-Apothecary_Sammy-Feature-scaled.jpgNimbin Apothecary
Nimbin Apothecary is a herbal medicine dispensary providing acute over-the-counter consulting for herbal medicine prescriptions.
fastest growing, remains humble and local
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/tripadeal-byron-bay-002.jpg 1000 667 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/tripadeal-byron-bay-002.jpgTripADeal
For TripADeal, the figures speak for themselves: revenue in excess of $100million for 2017; 75,000 travellers sent to various…
flying high, with a helicopter view
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/air-tg-ballina-helicpoters-002.jpg 800 531 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/air-tg-ballina-helicpoters-002.jpgAir T&G
Northern Rivers is well known for its breathtaking natural beauty, and imagine if your day at the office involved enjoying these views from the air…
Three generations of style
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/SCARBOROUGHS.jpg 940 627 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/SCARBOROUGHS.jpgScarboroughs
Running a small clothing shop in a country town is a fine art. It requires balance, delicacy and an open mind to serve the needs of locals, tourists, the area’s workers and more.
Townsend taproom breakthrough brews
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Sanctus-Brewing.jpg 1123 627 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Sanctus-Brewing.jpgSanctus Brewing Co.
When Sanctus Brewing Co. began life in 2019, there was no indication that the brewery would go on to enjoy the immense success it has over the last three years.