revving up the community engine
In 2015 Tim Hoffman was riding the high on business success, and had no clue about the blow that was awaiting him.
He’d just won regional Young Entrepreneur of the Year after taking over his father’s Holden dealership and car servicing business Oaten & Hoffman the year before. He’d been recognised for being Holden’s number one dealer in Australia for sales over target and was enjoying 100% customer satisfaction ratings.
Then in June last year he received unexpected news from Holden. “Our dealer agreement expired at the end of December and we found out they wouldn’t be renewing our contract.”
Tim’s initial reaction was shock. Oaten & Hoffman, which was founded in 1977, had been a successful Holden dealer for more than 30 years and was still enjoying sales growth.
“Holden had just decided to reduce their network by 30 dealers across Australia, and we were one of the unlucky ones affected,” Tim says.
The Holden dealership accounted for just over half of Oaten & Hoffman’s revenue, and Tim wondered whether the business would survive.
He started by keeping people updated. “I wanted all our loyal customers to know what was happening and why. I put an article in the paper, on our Facebook page, and sent our customers a letter.”
The Kyogle community responded strongly. “We had such good community support – both emotionally and financially,” Tim said.
Customers who had previously brought in only one car for servicing, brought in all their cars, Tim said. And people contacted Holden directly to let them know what a great business Oaten & Hoffman was.
Meanwhile, Tim went into recovery mode. He searched for a suitable car dealership to replace Holden, without success. He invested in new diagnostic tools and technology for his servicing and repairs workshop and promoted this arm of the business. In October, he was approached by the Swedish outdoor power products company Husqvarna, and accepted their franchise offer.
Less than one year on, and Oaten & Hoffman is back on track. There have been some hard lessons learned for Tim in the four years since he’s headed up the business, but he’s philosophical.
“I’ve learned a bit of resilience,” he says.
“As a business owner you can spend so much time on small things that are reasonably irrelevant, I’ve learned not to get too stressed about those little things.”
Share this story
Read more stories
A walk on the wild side
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Fix-Vision-Walks.jpg 1245 933 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Fix-Vision-Walks.jpgVision Walks Eco Tours
Wendy Bithell has built her multi-award-winning eco-tourism business, Vision Walks – Eco Tours, by combining her two areas of expertise: ecology and technology. Her Byron hinterland adventures are as diverse as nature walks with night vision goggles, Indigenous bush tucker tours, and three-day women’s indulgence escapes.
home is where the heart is
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/edmonds-conveyancing-ballina-001.jpg 1920 847 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/edmonds-conveyancing-ballina-001.jpgEdmonds Conveyancing
The legal aspects of buying and selling a property are not normally associated with having a laugh and even singing, but the Edmonds Conveyancing…
all fired up for global attention
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/03/Aurora-Suspended-Fires_Ballina-in-good-company-image-4.jpg 960 600 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/03/Aurora-Suspended-Fires_Ballina-in-good-company-image-4.jpgAurora Suspended Fires
Aurora Suspended Fires arose from the perfect marriage of Chloe Allan’s creative talents with Neil’s engineering background. But building a successful…
fastest growing, remains humble and local
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/tripadeal-byron-bay-002.jpg 1000 667 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/tripadeal-byron-bay-002.jpgTripADeal
For TripADeal, the figures speak for themselves: revenue in excess of $100million for 2017; 75,000 travellers sent to various…
the power of the win-win-win sustainability approach
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/ENV-Solutions_James-scaled.jpg 2560 1707 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/ENV-Solutions_James-scaled.jpgENV Solutions
In less than seven years environmental consultancy ENV Solutions has grown from a one-man band in Ballina to a multi-award winning business with more than 25 staff across three locations…
our kitchen rules in the heart of beef country
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/all-the-best-fine-foods-casino-001.jpg 1000 664 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/all-the-best-fine-foods-casino-001.jpgAll The Best Fine Foods
From little things big thing grow, goes the saying, and Casino-based business All The Best Fine Foods is certainly proof that humble….
building bridges with water
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/Yaru-bottles.jpg 1600 1067 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/Yaru-bottles.jpgYaru Water
“This unique partnership between an Indigenous family and a non-Indigenous family enabled Yaru Water to start changing the way the procurement…
Spirit of Byron in a bottle
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Cawarra-Cosmetics_Katrina-2-scaled.jpg 2560 1707 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Cawarra-Cosmetics_Katrina-2-scaled.jpgCawarra Cosmetics
Cawarra Cosmetics has been a leading manufacturer of Australian skincare, personal care and cleaning products in the region for more than 40 years.
when opportunity knocks…
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/horizon-motorhomes-ballina-002.jpeg 1600 1067 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/horizon-motorhomes-ballina-002.jpegHorizon Motorhomes
When a campervan arrived on Clayton Kearney’s used car yard in 1995, and sold in seconds flat, he realised there was a gap in the market…
overtures of romance and style
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/Osteria-Tweed-Coast.jpg 1000 667 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/Osteria-Tweed-Coast.jpgOsteria
Mark Wilson, Lia Mason and Lee Middendorf all met when the three of them were working in hospitality jobs at The Sandbar …
Nurtured by nature
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/GreenX7_Tim-Jack-Adams-scaled.jpg 2560 1723 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/GreenX7_Tim-Jack-Adams-scaled.jpgGreenx7
For the past 10 years GreenX7 has been running workshops and retreats internationally and in the Tweed for clients as diverse as McDonald’s, Deloitte, Six Senses, and the Australian Defence Force, to inspire both individuals and teams to tap into the healing power of nature.
carefully crafted business success
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/Evans-Head-Cabinetry-001.jpg 2000 1041 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/Evans-Head-Cabinetry-001.jpgEvans Head Cabinet Making
“People often say, ‘They don’t build things like they used to’,” says fine furniture and cabinet maker Justin Crisp. “But I can confidently say…”
main street royalty reigns
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/03/Alstonville-quality-meats-image-1.jpg 2000 1333 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/03/Alstonville-quality-meats-image-1.jpgAlstonville Quality Meats
There’s a giggle in the undertone of conversation when Ashley and Tina Thomson share their claim to fame as being the multi-award winning Sausage Kings…
building a good reputation
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/brett_harley_building_002.jpg 1000 667 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/brett_harley_building_002.jpgBrett Harley
When the only pub in town burns to the ground, it’s a big responsibility being the one chosen to rebuild it. The success of Uki’s new Mt Warning…
reinventing a special highway town
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/rod-n-reel-woodburn-northern-rivers-002.jpg 1920 1080 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/rod-n-reel-woodburn-northern-rivers-002.jpgRod n Reel Hotel
Woodburn NSW is a charming riverside town with which is about to embark on a transformation. When the Pacific Highway bypass is completed…
Townsend taproom breakthrough brews
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Sanctus-Brewing.jpg 1123 627 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Sanctus-Brewing.jpgSanctus Brewing Co.
When Sanctus Brewing Co. began life in 2019, there was no indication that the brewery would go on to enjoy the immense success it has over the last three years.
community keeps on carrying on
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/OConnors-carriers-tweed-001-1.jpg 1920 1288 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/OConnors-carriers-tweed-001-1.jpgO’Connors Carrying Service
Friday 30 March 2017 is a day Paul and Sue O’Connor won’t forget. The owners of O’Connors Carrying Service left their depot in Murwillumbah…
lights, camera, action in ballina shire
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Byron-Studios-team-photo-scaled.jpg 2560 1750 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Byron-Studios-team-photo-scaled.jpgByron Studios
Northern Rivers has long been a hub for film makers and a popular backdrop for film and television productions. But there has been one thing missing to tie it all together…
Creativity takes flight
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Honey-Hunt_Jules-Hunt-scaled.jpg 2560 2560 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Honey-Hunt_Jules-Hunt-scaled.jpgHoney Hunt Style
Jules Hunt moved to Byron Bay with her family 15 years ago because she wanted to raise her children with a strong sense of community. It was by chance that this move led to the flourishing of her artistic career – and more recently to her turn as a successful business woman.
following her art’s desires
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Bingara_Angela-Parr-scaled.jpg 2560 2198 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Bingara_Angela-Parr-scaled.jpgBingara Gallery
If she wasn’t painting wild animals and birds, artist Angela Parr, 62, would most likely be rescuing them, healing them, or advocating for them…