Heart and Soul of a region
Norco has an impressive origin story. In 1895, 40 local farmers convened under a tree in the small hinterland town of Clunes to discuss how they could ensure a bright future for dairy producers in the Northern Rivers. Those farmers resolved to forge a path based on collaboration, cooperation and partnership – the idea that they would be stronger together. Norco grew out of this auspicious gathering that dates earlier than Federation, and today it is the largest (and oldest) dairy cooperative in Australia.
“The Northern Rivers is the heart and soul of Norco,” says Norco CEO, Michael Hampson, “and we’ve been part of the fabric of this community for 127 years.”
The company is practically part of the landscape of this region: go for a drive through the Byron hinterland and beyond and you’re certain to pass a Norco truck or two doing the rounds between drop-offs. Norco could even be described as iconic.
It also remains a distinctive business model. Norco is 100 per cent farmer-owned, with 292 dairy farmers in its co-op, across 199 farms in eastern Australia. The company actively champions and supports these farmers, and upholds high ethical standards in the treatment of cows.
“When you purchase Norco, you’re choosing to support Australian farmers,” says Michael. “Profits go back to our farming families and their local communities. Every drop is from here, and every cent stays here.
“We also go beyond the farm gate to support our famers at every stage of the process to produce the best-tasting milk. Raising the healthiest, happiest cow starts with the quality of the grass, the feed, and above all, animal welfare. The healthiest cows make the most nutritious, creamiest milk that we simply, naturally process and deliver fresh.”
Those cows are responsible for some immensely popular products that range from fridge staples to more innovative dairy items that cater to an array of dietary needs – Norco moves with the times. White milk, flavoured milk, ice-cream, cheese, butter, sour cream and custard sit along niche products such as non-homogenised milks, Norco Merlo Cold Brew Latte, and the award-winning Norco Natural Elbo Style Cheese, which is suitable for vegetarians.
But like all businesses, the trifecta of pandemic, bushfires and flood have thrown many curveballs at Norco. And certainly, these things affect a business of Norco’s size differently to many of the smaller businesses in the region.
“Since day one, we’ve been committed to doing everything we could to support our staff in these difficult times”

The company and staff have faced the harsh realities of disaster and it has been hard on everyone involved. After its facility in South Lismore was all but destroyed by flooding in February 2022 (the company suffered more than $100 million worth of damage all up) Norco was forced to temporarily stand down 170 staff, something that sent ripples through the local community and attracted media attention. However, Michael says, things are not as gloomy as they might appear.
“Since day one, we’ve been committed to doing everything we could to support our staff in these difficult times,” he says. “But since the floods, our facility has been non-operational, which means that there were simply no jobs for people to do.”
Thanks to government assistance, Norco was able to keep staff employed for 30 weeks – a period that ended in late September 2022, which unfortunately led to lay-offs. Michael adds that as soon as the facility reopens next year, staff will be welcomed back.
“We also launched a Go Fund Me flood appeal that raised $110,000, which was distributed directly to 44 Norco staff and some Norco farmers who lost their properties or dairies during the floods,” Michael says.
“As a best-practice employer, Norco is certainly fulfilling all its necessary workforce obligations, in addition to offering a range of other support measures.”
The rebuilding of the facility will be aided by $34.7 million from the Federal and NSW State Government’s Anchor Business Support Program, to go alongside $11 million that remains outstanding from the 2019 Regional Growth Fund (RGF), and a $59 million co-contribution from Norco itself. All this, Michael hopes, will not only allow Norco to reinstate staff, but will also boost the ongoing revival of the local economy in the Northern Rivers in the wake of these multiple hardships.
“We certainly hope that Norco rebuilding the ice-cream factory gives other local businesses the confidence to also rebuild – because the Lismore recovery needs a thriving local economy.”

Share this story
Read more stories
In Ventura we trust
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Ventura-Brewing_product-shot.jpg 2500 1667 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Ventura-Brewing_product-shot.jpgVentura Brewing
Ventura is a symbol of luck, chance and good fortune – and while Ventura Brewing’s two founders have had a good dose of all three – it’s mostly been a lot of hard work and focus to launch this craft kombucha brewery amid a global pandemic.
sewing love for a lifetime
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/patches-kyogle-001.jpg 1232 816 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/patches-kyogle-001.jpgPatches of Kyogle
Jeannine Smith grew up under her mother’s sewing machine in Western Samoa. “My mother was a professional dressmaker,” says Jeannine…
Hovering across the wave of success
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/FliteImage.jpg 1139 749 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/FliteImage.jpgFliteboard
It was meant to be an extended break for David Trewern and his family. A chance to rest and reset in Byron Bay after decades of building and selling fast-growing digital marketing agencies. But as he looked out over Belongil beach in 2014, an idea struck him.
reinventing a special highway town
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/rod-n-reel-woodburn-northern-rivers-002.jpg 1920 1080 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/rod-n-reel-woodburn-northern-rivers-002.jpgRod n Reel Hotel
Woodburn NSW is a charming riverside town with which is about to embark on a transformation. When the Pacific Highway bypass is completed…
Heart and Soul of a region
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Michael-Hampson-outside.jpg 1500 2250 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Michael-Hampson-outside.jpgNorco Co-operative
Norco has an impressive origin story.
Step back in time for ‘reel’
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Yamba-Cinema-Debbie-scaled.jpg 2560 1920 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Yamba-Cinema-Debbie-scaled.jpgYamba Cinema
Yamba Cinema is not just a popular venue to see the latest movie in an idyllic Northern Rivers town.
Keeping it real in the Tweed
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Tweed-Real-Food_Julia-scaled.jpg 1706 2560 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Tweed-Real-Food_Julia-scaled.jpgTweed Real Food
Tweed Real Food is a business launched in 2018 from a desire to be resilient. Little did founder Julia Foyster know how prescient her plan would turn out to be.
From trauma to business transformation
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Our-Cow.jpg 1620 1080 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Our-Cow.jpgOur Cow
For Casino-based meat providers Our Cow, the last three years have seen remarkable, game-changing growth.
Brothers spirit and legacy lives on
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/JNotaris_Donna-scaled.jpg 1920 2560 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/JNotaris_Donna-scaled.jpgJ. Notaras & Sons
J. Notaras & Sons owes its existence, strong identity and ongoing success to the dreams of two brothers of Greek ancestry.
building a good reputation
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/brett_harley_building_002.jpg 1000 667 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/brett_harley_building_002.jpgBrett Harley
When the only pub in town burns to the ground, it’s a big responsibility being the one chosen to rebuild it. The success of Uki’s new Mt Warning…
main street royalty reigns
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/03/Alstonville-quality-meats-image-1.jpg 2000 1333 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/03/Alstonville-quality-meats-image-1.jpgAlstonville Quality Meats
There’s a giggle in the undertone of conversation when Ashley and Tina Thomson share their claim to fame as being the multi-award winning Sausage Kings…
eclectic food innovator shines
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/Peter-at-the-Yamba-bus-stop.-July16.jpg 1030 1030 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/Peter-at-the-Yamba-bus-stop.-July16.jpgNicholson Fine Foods
The small coastal town of Yamba is home to the one of the world’s best eating prawns, the Eastern King Prawn. It’s also home to the highest…
right place, right time, right way
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/IMG_1379-08-190.jpg 600 436 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/IMG_1379-08-190.jpgWrightway Products
The greatest challenge for Jennifer Joy and John Donnelly, the driving force behind Wrightway Products, was getting the world to see the value of…
let there be light
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/northern_lights-_ballina_northern_rivers_001.jpg 2000 1333 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/northern_lights-_ballina_northern_rivers_001.jpgNorthern Light
“I eat a pot of honey every day and I’ve been stung more than 70,000 times,” says Jeffrey Gibbs, founder of Northern Light, an organic beeswax…
cooperative success, sweet for 150 years
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/sunshine-sugar-richmond-valley-nsw-002.jpg 1000 627 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/sunshine-sugar-richmond-valley-nsw-002.jpgSunshine Sugar
The Northern Rivers is home to generations of cane farming families who have not only built the sugar industry, but also saved the local…
Townsend taproom breakthrough brews
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Sanctus-Brewing.jpg 1123 627 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/12/Sanctus-Brewing.jpgSanctus Brewing Co.
When Sanctus Brewing Co. began life in 2019, there was no indication that the brewery would go on to enjoy the immense success it has over the last three years.
putting the business into ‘show business’
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Brainstorm-Productions-image2-scaled.jpg 2560 1709 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/Brainstorm-Productions-image2-scaled.jpgBrainstorm Productions
You might think that COVID-19 would rattle a business that delivers educational theatre into schools. But the “show must go on” mentality runs deep for Brainstorm Productions’ founder and artistic director Jenny Johnson…
simply better for you
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/simply-clean-lismore-001.jpg 1600 533 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/04/simply-clean-lismore-001.jpgSimply Clean
It’s probably no surprise that it was a cleaning company that was the most well organised of all the businesses Huw and Becky Jones found for sale…
the power of the win-win-win sustainability approach
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/ENV-Solutions_James-scaled.jpg 2560 1707 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2022/11/ENV-Solutions_James-scaled.jpgENV Solutions
In less than seven years environmental consultancy ENV Solutions has grown from a one-man band in Ballina to a multi-award winning business with more than 25 staff across three locations…
carefully crafted business success
https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/Evans-Head-Cabinetry-001.jpg 2000 1041 In Good Company | Northern Rivers In Good Company | Northern Rivers https://ingoodcompanynorthernrivers.com.au/wp-content/uploads/2018/06/Evans-Head-Cabinetry-001.jpgEvans Head Cabinet Making
“People often say, ‘They don’t build things like they used to’,” says fine furniture and cabinet maker Justin Crisp. “But I can confidently say…”